Customer help

What is Joinfinity?

Joinfinity brings commerce and community onto one platform. Businesses run their operations and sell — tickets, menus, products, bookings and memberships — from one dashboard. People discover places, events and activities. Partners and collaborators connect offers across businesses. Payments go to your own payment accounts, money lands bank-direct, and the platform's fee applies per supported transaction.

Who is Joinfinity for?

Three audiences, one platform: businesses run and grow their organisations; visitors find places, events and activities; partners — performers, promoters and collaborators — get discovered, promote offerings and participate across businesses.

What can the AI actually do today?

Live: AI support for customers with human handover (on Pro and up, with an included monthly case allowance), BYOK on Scale and up, dynamic pricing rules, product recommendations and crowd-powered event features. The assistant you're talking to is part of that: it answers from the approved product guide, never from guesses.

What is an alliance membership (shared plans across businesses)?planned

The idea: independent businesses combine offerings into shared plans. One membership could cover classes at Studio A, training at Studio B and workshops at Business C — so a member gets more places to belong and participating businesses reach each other's customers. The plan defines who participates, what benefits carry across, and how money splits.

Shared plans are a planned capability — not purchasable today. The page explains the model; register your interest and we'll involve interested businesses first.

Are there fees on PayNow?

PayNow is a bank-direct rail: the buyer pays the merchant's own UEN and the money never sits with the platform. Because of that there's nothing to skim — no platform fee, no processing cut. Card sales carry the plan's platform fee.

How do saved cards and auto-renewal work?

Merchants can choose to run plans recurring-only or allow one-off; the registry 'save card' toggle is controlled by each merchant's plan. Refunds honor the original payment rail, nothing moves through Joinfinity's own accounts.

What can I discover on the site?

The Discover experience (party.joinfinity.ai) covers events and socials, places and activities, things to do, rentals and shops. Every listing shows who runs it and how to book or buy.

What does joining a party or group mean?

The party surface covers who's going, group experiences and shared plans. Purchases like group deals are actual purchases: group deals unlock a discount when enough people commit; group purchases split a bundle across people. Merchants can also run waiting lists.

How do group deals work?

Group deals update a deal page with a merchant-set deadline and tier ladder. Nothing is charged beyond your order; if the group reaches a tier, the unlock applies to your order — on card refunds it comes back with your money, on PayNow the merchant returns it directly.

Voucher and group-deal mechanics differ per merchant config; the listing's own terms always apply.

What does Joinfinity do with customer data?

Purchases attach to the email used at checkout. Businesses see the data needed to run the business (orders, attendance). Privacy controls group discovery surfaces: nothing is public until you opt in. Emails carry unsubscribe links; marketing is opt-in.

This is a summary — the privacy hub and the merchant's own privacy terms carry the full detail.

Is payment information stored on Joinfinity?

Money moves on the payment rails themselves: PayNow transfers go bank-direct to the merchant's own account (bank-direct end-to-end), card charges run inside the merchant's Stripe account. Joinfinity keeps order records and payment references, never card numbers.

How do I get help?

Questions about the site: ask the assistant (this chat), or browse Help → Customer help / Business help. Business setup and account questions: Help → Business help or the Contact page. Product questions inside the app itself carry their own in-app support channel to the team.

What is Crowd-DJ?

Crowd-DJ runs the dance floor: attendees request and vote on songs, the room votes and the mix adapts live, and the DJ sees top picks in real time. It plugs into ticketed events on the platform and carries its own product page (dj.joinfinity.ai).

What's the difference between Business and Discover?

Business (joinfinity.ai) explains the platform, the plans and how to run operations and commerce. Discover (party.joinfinity.ai) is where people explore places, events and activities, find partners and join things. Accounts are shared — you can be both.