Frequently asked questions

You get full access with zero platform fees on your first 1,000 orders. Sign-up takes a minute — business name and email, nothing else. No identity verification to start.

Not to start. Identity verification only comes into play if you opt into billed-later settlement terms — a credit arrangement. Businesses that want the verified badge can confirm their UEN voluntarily. We comply fully with PDPA.

Minutes. Create your account, add what you sell, connect your bank or processor — you're live. No waiting on verification to start selling.

Yes. PayNow QR pays straight into your bank account, and card processors (Stripe/Adyen) settle into your own accounts. We support DBS, UOB and Maybank reconciliation plus Stripe and Adyen — no need to change banking relationships.

Customer payments go directly to your bank account — we never hold your sales money. Platform fees are billed to you separately (never taken from your sales), and processor fees are shown separately at cost. We're not a payment service: your money flows bank-direct.

You choose, per channel — by default we pass fees to buyers automatically: they see one small fee on card payments (our fee and card processing in a single line at cost), and the price you set is exactly what you receive. Prefer to show no fees? Absorb them yourself with one toggle. PayNow orders carry no fee for anyone.

Yes. Forms & applications let you take volunteer hand-raises, vendor and stall pitches, media accreditation or session pitches through a link. Every application lands in a review inbox where you accept, waitlist or decline — and applicants hear back automatically with your note.

Live today: smart pricing rules, personalised recommendations, a 30-day revenue outlook built from your own sales history (from Pro), and an AI support assistant that answers your customers around the clock. Deeper model integrations are next — marked on the plan cards, and founding partners get everything first.

Yes — it's live. The assistant answers customer questions 24/7 and hands sensitive conversations to your team with the whole thread carried over, never starting from zero. You set its voice and limits (or switch it off) per business in the dashboard.

The AI support assistant is included from Pro upward — 10 included support cases a month on Pro, 25 on Scale, 100 on Enterprise, with nothing to configure to start. The 30-day revenue outlook also runs from Pro. Smart pricing and recommendations run on every plan.

Yes — on Scale and above you can plug in your own AI endpoint: bring your own key (BYOK) and the assistant runs against your OpenAI-compatible endpoint instead of ours. Your key, your usage, your model choice. Full white-label and custom model integrations remain an Enterprise conversation.

The pending pieces: automated insights on your own sales data, custom AI model integration, and API access for building on your data — marked as coming soon where they appear. Nothing is charged for them until they're live. (The revenue outlook already ships — from Pro upward.)